Welcome to Hotel Dreamz. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • Address

  • ID proof details (Government ID at check-in)

  • Payment details (handled securely through payment partners)

B. Booking Information

  • Check-in / Check-out dates

  • Number of guests

  • Room preferences

  • Special requests

C. Automatically Collected Information

When you visit our website, our system may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and tracking data

This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To confirm and manage your room bookings

  • To communicate about your reservation or inquiries

  • To provide customer support

  • To improve our services and website

  • To send promotional offers (only with your consent)

  • For legal and security purposes

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with:

  • Authorized hotel staff

  • Payment gateway providers

  • Legal authorities (if required by law)

All partners follow strict data protection standards.

4. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve website performance

  • Remember user preferences

  • Analyze visitor behaviour

You can disable cookies from browser settings, but some website features may not work properly.

5. Data Security

We take reasonable security measures to protect your data from:

  • Unauthorized access

  • Misuse

  • Loss or alteration

However, no online transmission is 100% secure. We do our best to protect your information.

6. Third-Party Links

Our website may contain links to third-party websites or booking portals (e.g., OYO, Booking.com, MakeMyTrip).
We are not responsible for their privacy practices. Please review their policies before using their services.

7. Your Rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal requirements)

  • Opt-out of promotional communication

To request any of these, contact us at the email below.

8. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect personal information from minors.

9. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us at:

Hotel Dreamz, Karnal
📍 Old GT Road, Near Old Bus Stand, Karnal, Haryana

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